Customer Service Representative

CUSTOMER SERVICE ASSOCIATE VERMILLION, SD
Erickson Solutions Group currently has a full-time position available in our Vermillion, SD office for a Customer Service Associate. The role is ideal for a solution-oriented individual who enjoys solving problems, takes a proactive approach to tasks, likes to build processes, is passionate about assisting clients, and has an interest in Information Technology.
Role and Responsibilities
Tasks Include:
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Serve as the first contact with customers via the phone or email.
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Follow workflows to assist customers while documenting their needs into our ticketing system.
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Manage tickets throughout the resolution process to ensure clients obtain complete service.
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Provide users with onboarding and system setup assistance.
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Redirect unresolved issues to the next level of support personnel.
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Assist in building processes to improve efficiency and enhance customer outcomes.
On-the-job training is provided on the processes and technical aspects of the job which include equipment preparation and shipping, remotely assisting clients via desktop connection software, documenting client needs, ticket system operation, and responding to e-mails. Occasionally there may be an onsite visit to a client site in the Vermillion area for delivery of equipment, aid in user onboarding, or assist in troubleshooting an issue.
Minimum Qualifications
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Experience in customer service, hospitality, restaurant, retail, medical, or a call center.
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Excellent problem-solving skills.
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Customer-oriented with a positive attitude.
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Exposure to operating systems (Windows 10/11, Apple Mac OS), computer hardware triage, Wi-Fi, basic networking, and/or Microsoft Office (365 Web, Desktop Word/Excel/Outlook).
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Work well as part of a team but can also be a self-starter and work through a task list.
Salary
Starting pay is based on skills and experience. Pay range for position is $18/hr - $21/hr.
About Us
Erickson Solutions Group (ESG) is a technology management company that provides services to businesses, schools, and non-profits throughout the Midwest from our offices in Overland Park, Kansas, and Vermillion, South Dakota. We believe very strongly in PARTNERING with our clients to be not just a vendor, but a driver of growth, proactive management, and employee satisfaction/retention for our clients.